The Tangibility and Intangibility of e-Service Quality
نویسندگان
چکیده
منابع مشابه
The Tangibility and Intangibility of e-Service Quality
This research aims to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and reactions to the tangible factors of e-service quality in the Business-to-Customer (B2C) area. This tangible eservice quality includes web design esthetics, ease of use, virtual tour, and visualization. In addition, intangible e-se...
متن کاملthe investigation of the relationship between type a and type b personalities and quality of translation
چکیده ندارد.
on the relationship between using discourse markers and the quality of expository and argumentative academic writing of iranian english majors
the aim of the present study was to investigate the frequency and the type of discourse markers used in the argumentative and expository writings of iranian efl learners and the differences between these text features in the two essay genres. the study also aimed at examining the influence of the use of discourse markers on the participants’ writing quality. to this end the discourse markers us...
15 صفحه اولon the relationship between critical thinking, metacognition and translation quality of literary and economic texts
این مطالعه سعی دارد تا رابطه تفکر انتقادی و مهارت های شناختی را به عنوان دو عنصر مهم روانشناسی شناختی با کیفیت ترجمه متون ادبی و اقتصادی بررسی کند. صد دانشجوی سال آخر ترجمه که در مقطع کارشناسی مشغول به تحصیل هستند برای شرکت در این مطالعه انتخاب شدند و آزمون های تافل تفکر انتقادی و مهارت های شناختی از آنها گرفته شد. آزمون ترجمه ادبی و اقتصادی نیز برای تعیین سطح کیفیت ترجمه گرفته شد. یافته های حا...
contribution of setting to the study of characters and the main idea in e. brontes: wuthering heights and t. hardys: return of the native.
this thesis aims to adduce an unmitigated and comprehensive explication concerning the relationship of three significant elements of fiction: setting, chracter and theme. my research is basically placed on two outstanding novels of the 19th century: emily brontes wuthering heights and thomas hardys return of the native. my endeavour lies in studying the correlation among the three above-mention...
15 صفحه اولذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Smart Home
سال: 2013
ISSN: 1975-4094,1975-4094
DOI: 10.14257/ijsh.2013.7.5.10